At Katjeri, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, contact us, or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

When you place an order, contact us, subscribe to updates, or interact with our website, we may collect personal information including:

• your name,

• shipping and billing address,

• email address,

• phone number,

• payment information,

• order history,

• and any information you voluntarily provide to us.

We may also collect limited technical information such as your IP address, browser type, device information, and website usage data to help improve our website and customer experience.

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2. How We Use Your Information

We collect and use your information to:

• process and deliver orders,

• communicate with you about your order or enquiry,

• provide customer support,

• process payments and refunds,

• improve our website and services,

• detect fraudulent or suspicious activity,

• and send marketing communications where you have chosen to receive them.

We only collect information reasonably necessary for operating our business and providing our services.

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3. Consent

By providing your personal information to place an order, arrange delivery, contact us, or complete a transaction, you consent to us collecting and using your information for those purposes.

Where we request your information for marketing purposes, we will either:

• ask for your express consent, or

• provide you with the option to unsubscribe or opt out.

You may withdraw your consent to marketing communications at any time by contacting us at tehya@katjeri.com.au or by using the unsubscribe link included in marketing emails.

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4. Disclosure of Personal Information

We may disclose your personal information:

• where required by law,

• to comply with legal obligations,

• to protect our legal rights,

• or where necessary to provide services related to your order.

We do not sell, rent, or trade your personal information to third parties.

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5. Third-Party Services

We may use trusted third-party providers to assist with:

• payment processing,

• website hosting,

• shipping and delivery,

• analytics,

• and email marketing services.

These providers only receive the information necessary to perform their services.

Payment providers and third-party platforms may have their own privacy policies governing how your information is handled. We encourage you to review those policies separately.

Some third-party providers may store or process information outside Australia. By using our website, you acknowledge that your information may be transferred, processed, or stored overseas where permitted by law.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies.

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6. Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand how visitors use our site.

Cookies may collect information such as:

• browser type,

• pages visited,

• time spent on the website,

• and general website activity.

You can choose to disable cookies through your browser settings, although some website functions may not operate correctly as a result.

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7. Security

We take reasonable precautions and follow industry best practices to protect your personal information from misuse, loss, unauthorised access, disclosure, alteration, or destruction.

While we take reasonable steps to protect your information, no online transmission or electronic storage method can be guaranteed as completely secure.

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8. Access & Correction of Personal Information

You may request access to the personal information we hold about you and request corrections where necessary.

To request access, correction, or deletion of your information, please contact us using the details below.

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9. Marketing Communications

If you choose to subscribe to updates, promotions, or marketing emails from Katjeri, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations, or website services.

Any updates will take effect immediately upon being published on this website.

We encourage you to review this page periodically to remain informed about how your information is handled.

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11. Contact Information

If you have questions about this Privacy Policy, wish to access or correct your information, or would like to make a privacy-related enquiry, please contact:

Katjeri
ABN 27 370 058 387
Email: tehya@katjeri.com.au